Last updated: March 2026
1. Introduction
Thermo Tech ("Thermo Tech", "we", "us", or "our") operates the company website at thermotechom.com and the Eventix digital event management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use the Eventix platform.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, and company name when you submit a contact form or use the Eventix platform.
- Event Data: Guest names, phone numbers, and RSVP responses when event organizers use the Eventix platform to manage events.
- Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
- Communications: Any messages, inquiries, or feedback you send to us.
3. WhatsApp & Eventix Platform
The Eventix platform uses the Meta WhatsApp Business API to send event invitations and collect RSVPs on behalf of event organizers. When the Eventix platform is used:
- Guest phone numbers provided by the event organizer are used solely to send event invitations and reminders via WhatsApp.
- RSVP responses sent by guests through WhatsApp are stored in our system and made available to the event organizer.
- We do not use guest phone numbers for any purpose other than the specific event communication they were provided for.
- WhatsApp message delivery and status information (sent, delivered, read) is tracked to ensure reliable delivery.
- Guest data is stored securely and is not sold or shared with third parties outside of the event organizer who provided it.
Use of the Eventix platform is also subject to WhatsApp's Privacy Policy and Meta's Privacy Policy.
4. Email Communications
In addition to WhatsApp, the Eventix platform may send event invitations and notifications to guests via email. When email is used:
- Guest email addresses provided by the event organizer are used solely to send invitations, reminders, or updates for the specific event they were provided for.
- We use a third-party transactional email service (SMTP relay) to deliver event emails. This provider acts as a data processor and does not use guest email addresses for its own marketing purposes.
- Each email includes the event organizer's identity and contact details so recipients can identify who sent the communication.
- We do not send unsolicited commercial email. Event organizers are responsible for ensuring they have appropriate authorization to email the guests whose addresses they upload.
- Recipients who wish to stop receiving event communications should contact the event organizer directly, or contact us at info@thermotechom.com to request removal.
5. How We Use Your Data
We use the information we collect for the following purposes:
- To respond to your inquiries and provide customer support.
- To operate and improve the Eventix platform.
- To send event invitations and collect RSVPs on behalf of event organizers.
- To analyze website usage and improve our services.
- To comply with legal obligations.
6. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:
- Service Providers: Trusted third-party providers who assist in operating our website and platform (hosting, email delivery, WhatsApp API), bound by confidentiality obligations.
- Legal Requirements: When required by law or to protect our legal rights.
- Business Transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
7. Data Retention
We retain personal data only for as long as necessary for the purposes described in this policy:
- Contact form submissions are retained for up to 2 years.
- Event and RSVP data on the Eventix platform is retained for the duration agreed with the event organizer, typically 12 months after the event date.
- You may request deletion of your data at any time by contacting us.
8. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to processing of your data.
- Withdraw consent at any time (where processing is based on consent).
To exercise any of these rights, please contact us at info@thermotechom.com.
9. Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: